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Refund Policy

At TrendWave Express, your satisfaction is our priority. We understand that shopping online can sometimes come with uncertainties, and we're committed to providing a hassle-free refund experience when things don’t go as planned.

Eligibility for Refunds

We gladly offer refunds or replacements under the following circumstances:

1. Damaged or Defective Items

If your product arrives damaged or defective, please contact us within 7 days of delivery with:

  • Your order number

  • Clear photos of the damaged item and packaging

📦 We’ll send you a replacement at no additional cost, or issue a full refund—your choice.

2. Incorrect Items Received

If you received the wrong product, reach out to us within 7 days of delivery. We'll quickly:

  • Send the correct item at no cost

  • Or issue a full refund

3. Item Not Received

If your order hasn't arrived within 45 days of purchase, and the tracking information doesn’t show delivery:

  • You're eligible for a full refund

Non-Refundable Situations

We are unable to offer refunds if:

  • The shipping address provided was incorrect or incomplete

  • The item arrived as described, but didn’t meet personal expectations (e.g., style, size, or color preferences)

  • A refund request is made after the refund window has closed

  • The carrier marks the item as “delivered”, but the customer claims non-receipt (please contact your local courier in such cases)

Return Policy

Due to our international fulfillment system, we do not accept physical returns. If there's an issue with your order, we’ll resolve it through a refund or replacement.

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Cancellations

Orders can only be canceled within 12 hours of placement.
After that, your order is sent to our warehouse for processing and cannot be modified or canceled.

How to Request a Refund

To begin a refund request, please:

  1. Email us at support@trendwaveexpress.com

  2. Include your order number and a description of the issue

  3. Attach photos if the item is damaged or incorrect

📬 Our support team will respond within 2–3 business days.
💰 If approved, your refund will be processed to your original payment method within 5–10 business days.

Need Help?

We’re here for you! If you have questions or concerns, contact our support team at:

📧 Email: support@trendwaveexpress.com

Thank you for shopping with TrendWave Express — where style meets service.

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